How to Order
Ordering
AT-95 is dedicated to providing a premium level accommodation and service. To place an order, you may complete your transaction online, or email our sales team for assistance.
Toll Free: 888.811.CROW (2769)
Local: 614.885.8585
Fax: 614.885.0909
Email Us info@at-95.com
When placing your order, please provide a phone number for the on-site contact receiving the shipment, as well as any specific delivery parameters required.
Payment
We require payment upon ordering for in stock orders. For custom orders, we require 50% deposit before commencing work; the remaining 50% is due at completion of the project. We accept money orders, Pay Pal, Visa, Mastercard, American Express and Discover.
Shipment Time Frame
All AT-95 products are consistently in stock. Products take approximately 5-6 business days for items shipped UPS and 10 business days for LTL (less than truckload) deliveries. If a delivery appointment is needed, please add one extra day to delivery time.
Click here or more information regarding Shipping and Delivery.
Custom Sizes
Have a special project? We’re happy to assist with custom orders on quantities of 6 or more. Lead-time for custom orders is approximately 6 – 8 weeks. Please visit our custom quote request page for more information.
How to Return
Your item must be in its original, unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of receiving your purchase.
Please email info@at-95.com or call 888.811.CROW (2769) to request a refund or exchange.
Please specify your intentions for returns/exchanges/refunds with your return.
Ship your returned item to:
AT-95 | Returns
179 Straits Lane
Killbuck, OH 44637
Note: Refused deliveries and/or returned items incur a 35% re-stocking fee plus applicable cancellation fees, in-bound freight charges, and shipping and handling back to the manufacturer at the customer's rate. AT-95 does not provide returns on custom orders.
Terms and Conditions
SHIPPING & DELIVERY
AT-95 primarily uses Common LTL (Less than truckload) Carriers (i.e. FedEx Freight, Yellow Freight, R&L Carriers). Smaller items are shipped via UPS.
The rate charged for the shipping of your order is based on the weight of your products and your location.
Larger items will arrive at your location via semi-trailer and will most likely be delivered on a pallet. Products secured on pallets require off-loading by hand (or a forklift). The driver is only responsible to get the items to the back of the trailer.
Our products are extremely heavy, so ensure that you have the assistance of another person and the appropriate equipment to allow for an easier (and safer) unloading process.
Prior to delivery, the trucking company will call to arrange a day and time for delivery. It will be necessary for you (or your representative) to be on site at the time of delivery to unload the items. Prompt response to the delivery company (should they contact you) will expedite the delivery of your product.
Inspect the items when they arrive. If an item is damaged DO NOT REFUSE THE DELIVERY! Instead, please receive the shipment and contact AT-95 immediately. Note and describe the damage on the Freight Bill of Lading (the driver will have you sign this document). Please contact AT-95 immediately and our team will file a claim with the shipper and ship a replacement upon notification from the shipper.
If you have any questions regarding shipping, please email us.
RETURNS, REPLACEMENTS & EXCHANGES
AT-95 does not provide returns on custom orders.
You must report any product errors within 48 hours of receipt. All orders are fully insured by AT-95. After the materials have left our facility, it is the trucking company's responsibility to handle with care.
Damages are rare, but if they do occur, sign and mark the problem on the Bill of Lading. DO NOT REFUSE THE DELIVERY and contact AT-95 immediately.
Merchandise that has been altered will not be accepted for return or exchange.
Returns will be accepted only if the return is sent within 30 days of the delivery confirmation date.
If your return is in like-new condition, you may exchange your item for a different finish or product. A 35% re-stocking fee will be deducted from the exchange value. If additional costs apply for a price difference you will be contacted for your payment information
A full refund of the purchase price of the returned item(s), excluding the shipping and 35% re-stocking fees, will be made promptly upon receiving the merchandise in the same condition in which it was shipped
You must notify AT-95 of any return so our team will be expecting your package. Returns sent without AT-95’s prior knowledge will be refused.
AT-95 does not refund shipping costs or credit card fees. These will be deducted from the total amount of your refund.
PRIVACY & SECURITY
What information do we collect?
We collect information from you when you place your order or request additional information.
When ordering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information.
Any of the information we collect from you may be used in one of the following ways:
To improve our website We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature
To send periodic emails The email address you provide for order processing will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Frequently Asked Questions
Q. Do you provide metal and wood finish samples?
A. Yes, we are happy to send you finish samples free of charge. Please supply your full name and address and we’ll ship them to you.
Q. Do you have any additional locations in the US to view your products?
A. We do not have retail locations; we keep "lean and mean" by selling direct to you.
Q. Can your items be customized?
A. Our wood tops can be customized on orders of 6 or more. Lead-time for custom orders is approximately 6 to 8 weeks. Metal & cast pieces cannot be customized. Please visit our custom quote request page for more information.
Q. How do you care for the wood tops?
A. Simply clean with a soft, damp cloth and wipe dry. Cleaners with ammonia are not recommended.
Q. Tell us about your White Oak.
A. AT-95 uses salvaged American White Oak for our tables, not only because it is environmentally friendly, but also because of the wood’s character and appearance. We take great care to salvage American White Oak that would otherwise be used for pallets or other low grade uses. The planks used for our tables are rough sawn and may have knot holes, worm holes, natural variations or other character marks. These marks are filled with black filler. The table top is 8/4 thick (in lumber terminology) which means that the the table top will be approximately 1 3/4 inches thick after processing. NOTE: Please be aware that over time, exposure to low humidity may cause additional cracking as the wood expands and contracts and will not affect stability.
Q. Are your tabletops flat or uneven?
A. Our wood tops are not extremely flat but are laid up in planks and will have a very very slight unevenness from board to board.
Q. Do you offer wholesale pricing?
A. No, we do not offer wholesale pricing.
Q. Do you ship to Alaska or Canada?
A. Yes, we can ship to Alaska and Canada.
Q. Can you email additional images of your products?
A. Yes, we are happy to email additional detail shots of product of interest. Please remember to include your email address when requesting additional images.
Q. Do you offer in-home delivery and/or assembly?
A. AT-95 does not offer in-home delivery and/or assembly.
Q: What is the finish on the M1 and M2 Machine Legs as well as the Pub Stool Legs and Back?
A: AT-95 uses a very durable powder coating finish on our Machine Legs. Gunmetal grey is a good color description. This finish is also applied to our Peg Leg and Industrial carts. For an additional fee, custom powder coat paint colors are available. Please call our sales staff for more information regarding powder coat colors.
Q. What does the bottom of the leg to the swivel pub stool look like?
A. The bottom of our stool has a plastic insert added to the foot. This insert helps prevent scratches and floor markings. Felt pads are supplied for all AT-95 table bases.
Q. Do you offer any discounts?
A. Our discounting starts at 5% for orders of $5,000 -$10,000 and 10% on orders over $10,000.
Q. What size chair or stool would you put with a table?
A. Our schoolhouse chair works with all of our standard 30”H dining tables. Our 24”H schoolhouse barstool and our 24”H swivel pub stool work with our 36”H drafting table or our M1-Machine leg table options. Our 30”H swivel pub stool works with our 42”H drafting base table or our 42”H M1-Machine leg table options.
Q. Do you have a warranty?
A. Warranties are for things that break! AT-95 products are built to last. AT-95 invests quality materials and care into all of our products, resulting in furniture that withstands everyday use and, like a fine whiskey, ages beautifully over time. Should your purchase fail structurally due to workmanship or material within two years from the date of delivery, AT-95 will repair or replace the item at our discretion.
If AT-95 determines the product discrepancy is covered by warranty and repair is impractical, you will be furnished a replacement item of the same or similar color, design, style and quality.
The AT-95 warranty period begins at the time you receive the product in your possession. To exercise your rights under this warranty, you must submit the original sales receipt when making a claim. If you notice a manufacturing defect, it is important for you to immediately notify AT-95 by email or phone:
Toll Free: 888.811.CROW (2769)
Local: 614.885.8585
Fax: 614.885.0909
Email Us
Ship your returned item to:
AT-95 | Returns
179 Straits Lane
Killbuck, OH 44637
After notification, it may be necessary for AT-95 to arrange for an inspection of your furniture to determine whether or not a manufacturing defect exists.
Of course, if your product is damaged in-transit while shipping to your address, we will be happy to replace the broken product.