Customer Service

How to Order

How to Order

Life is difficult enough, so we’ve worked to make ordering AT-95 products easy. There are three easy ways to order with AT-95. To place an order, you may complete your transaction by ordering online, by phone or by an email to our sales team.

Order Online

To add an item to your cart, click on the AT-95 product you’d like to order and select your preferred product specifications. Then, enter the quantity you wish to purchase into the Quantity box. Click the red Add to Cart button. When you are ready to checkout, you have two options to choose from. You can click the red Checkout Now button right after you’ve added an item to your cart or you can click on the Cart button in the upper right hand section of every page. Once you’ve finished shopping, review your entire order for accuracy and click the Check Out Now button. Fill in the required fields for Billing, Shipping and Payment Methods. Once you’ve completed this portion, you’ll be asked to review and confirm your order one last time before pressing the red Submit Order button. After hitting the Submit Order button, your order will be processed and you will receive a green Success message. In the event of a website or processing error (because, let’s face it, we all make mistakes sometimes), you will receive a red Error message. If you receive the red Error message, please call our sales team and they will review what might have gone wrong as well as ensure your order is placed correctly.

Order by Phone

Our sales team is available to help process your order over the telephone Monday through Friday from 8:30 AM to 5:00 PM EST. To order over the phone, gather your preferred product specifications, payment, billing and shipping information and give us a call. We’ll walk you through the process step by step.

Call our toll free phone line to get started:
1-888-811-CROW (2769)

Email or Fax

You can always begin the order process by emailing or faxing our sales team. Please provide your contact information including your name, phone number, business name and the contact information of the person that will receive the order shipment.

Email your order to our sales team (sales@at-95.com) or fax your order to 614-885-0909.

How to Pay

Online orders require payment in full at the time of purchase. We accept Visa, Master Card, American Express, and Discover for web transactions. Other payment methods are available and accepted for phone, email and fax orders. Please contact our sales team (sales@at-95.com) for more information regarding payment methods.

Unless otherwise agreed to in writing, cancelled orders are subject to a 20% cancellation fee if notice is not received within 48 hours of placing the transaction.

Shipping / Freight

Shipping

AT-95 ships larger products via LTL carriers while smaller items are shipped via UPS. Most web product orders ship within 15 business days, though remote and international delivery locations require more time. Tabletop program orders and specialty or custom order shipment times will vary.

Large orders are boxed, placed on pallets and wrapped for forklift handling. Pallets are then loaded onto a semi-trailer and sent to your location. Carriers typically deliver Monday through Friday during daytime hours. Please ensure that the on-site contact is present at the scheduled time of delivery. Delivery rescheduling is subject to an additional fee.

For a delivery to a destination within the United Sates, items shipped via LTL will be delivered to your location. However moving, unpacking and assembly of the product order is not included in this service.

Upon checkout, please specify the type of delivery location as well as lift gate, loading dock or pallet jack needs.

Once your purchase is processed, we will send your order details and contact information to our freight carrier. You will then receive an email with a link to tracking information for your purchase. The shipping carrier will call prior to your delivery date to schedule an estimated time of delivery.

AT-95 will utilize every effort to communicate the most current and accurate product delivery and inventory information, but there is no guarantee items will be available when payment is received. In the event that an item or set of items are back ordered, we will use reasonable efforts to ship back ordered items as soon as they are available. In the event that an available date changes, you will be notified promptly. Delivery dates are estimates only, and AT-95 will not be liable for any damage, loss or expense incurred by you if AT-95 does not meet the specified delivery dates. You agree that AT-95 may make partial shipments of products, and each product shipment will constitute a separate and independent transaction.

AT-95 ships local, national and international deliveries. We’re also pleased to provide a $30 flat rate shipping charge for orders totaling $250 or less (within the contiguous U.S.). International orders are subject to additional service charge fees to accommodate for customs, duty and overseas freight charges. Deliveries to Alaska, Hawaii and U.S. Territories are shipped at international rates.

Call 1-888-811-CROW (2769) to place an order if you live outside of the United States. 

Damaged or Incorrect Deliveries

AT-95 product is carefully inspected for damages and defects before leaving our logistics center. We encourage you to inspect your delivery upon receipt. In the unfortunate event that your delivery arrives damaged, please accept the delivery and refer to our Returns & Exchanges Policy.

In the event that your purchase arrives and is inconsistent with your purchase receipt or invoice, please accept the delivery and reference our Returns & Exchanges Policy.

Returns & Exchanges

Returns & Exchanges

AT-95 takes great pride in the quality and durability of our products. We want our customers to love their purchases, and keep them for a long time. That said, a great deal of time and effort have been invested in the design, materials selection and technical build of each product to ensure stability and durability that will outlast us. We know that not every purchase can be a home run, so if for any reason you are dissatisfied with your selection, please let us know.

Returns are accepted for AT-95 product within 30 days of your delivery date with a 35% re-stocking fee that will be deducted from your refund total. Upon receipt of the returned product, it will be inspected and the appropriate credit or refund will be issued via the tender in which the original payment was received. Please note that shipping charges are non-refundable and return shipping is the sole responsibility of the customer. Additionally, returns or exchanges are not accepted on custom projects.

Please refer to our full Terms & Conditions for more information.

Damaged Deliveries

AT-95 product is carefully inspected for damages and defects before leaving our logistics center. We encourage you to inspect your delivery upon receipt.

In the unfortunate event that damage has occurred in transit, please do not refuse the delivery. Instead, note the damages on the bill of lading and notify the driver of the damages prior to his departure. Then, contact us immediately at 1-888-811-CROW (2769) so that we can begin to rectify the damaged shipment. Damages and defects must be reported within 48 hours of receipt of your delivery in order to qualify for replacement.

Please refer to our full Terms & Conditions for more information.

To begin the Returns & Exchanges process, please download and complete the Return Authorization Form and submit via fax to 614.583.3172 at or email.

Warranty

AT-95 warrants to you, the original purchaser, that our products are free of material defects in material and workmanship for two years from delivery if properly stored, handled, assembled, maintained and used under normal conditions. “Defects” are defined as imperfection in material or workmanship that will impair the use of the product. The AT-95 product warranty does not cover: 1) defects caused by improper product storage, handling, assembly, maintenance and use, 2) defects occurring to the product after purchase due to product modification, intentional damage, accident, misuse, abuse or negligence, 3) normal product wear and tear due to age, 4) labor or assembly or 5) variations of color or texture in our products which are made of natural materials.

If you find a material defect in material or workmanship in any product, part or component, you must report such defect during the relevant warranty period to the AT-95 team by e-mail (sales@at-95.com), phone (1-888-811-CROW (2769)) or fax (614-885-0909). Defective products may be returned to 179 Straits Lane, Killbuck, Ohio 44637.

If after inspection any such returned product is determined by AT-95 to breach the warranty set forth herein, AT-95 will, at AT-95’s option, repair or replace the product free of charge. Replacement or repair of products does not extend its warranty period beyond the original warranty expiration date. All AT-95 warranties are limited warranties and are limited to the original purchaser with proof of purchase.

EXCEPT FOR THE EXPRESS WARRANTY PROVIDED ABOVE, AT-95 MAKES NO EXPRESS WARRANTIES CONCERNING PRODUCTS PURCHASED FROM AT-95. IN ADDITION, AT-95 SPECIFICALLY DISCLAIMS ANY OTHER WARRANTY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL AT-95 HAVE ANY LIABILITY FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS, REVENUE, OR COST OF COVER. IN ADDITION, IN NO EVENT SHALL THE LIABILITY OF AT-95 EXCEED THE AMOUNT PAID BY CUSTOMER FOR THE PRODUCT PRINCIPALLY RESPONSIBLE FOR SUCH DAMAGES. THE ABOVE LIMITATIONS OF LIABILITY SHALL APPLY TO ANY DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE), OR OTHERWISE, EVEN IF AT-95 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER THE LIMITED REMEDIES AVAILABLE HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE.

To download a copy of this warranty, please click here.

Terms & Conditions

Please click here for our full Terms & Conditions.

FAQ

What types of web browsers does your website support?
We support Internet Explorer 7, 8 and 9, the PC and Mac versions of Firefox 4, 5 and 6, Safari 4 and 5, and the current release of Google Chrome. To view all the features on our site, you must accept cookies, enable JavaScript and have Adobe Flash Player 9 or higher. While we do have limited support for older browsers, we strongly encourage you to upgrade your web browser to the latest supported version.

Do I need to log in to make a purchase?
You don’t have to log in to make a purchase on the site. However, registering an account is highly encouraged to facilitate checkout and to take advantage of other personalization features, such as accessing your order history, gift registry information or wish list. Creating an account with us is simple. All we need is your email address and a password. You can create an account here.

How is tax estimated for my order?
Taxes are estimated based on the laws and regulations of the state of Ohio in regard to the taxation of merchandise, freight and handling. Tax is not charged for orders placed outside the state of Ohio.

Can I customize the products I see on your website?
AT-95 products can be customized on a commercial, large batch scale. To get started, visit our custom request form.

Why are your M1 & M3 Bases and Tables required to come with a stretcher? How do I know what size stretcher to order?
AT-95 M1 and M3 Bases and Tables are designed with a stretcher to provide maximum stability. Without the stretcher, the table could potentially wobble, shake or tip (and no one wants that!), so we highly recommend using the stretcher that comes with your purchase.

Stretchers are available in 36″ L (best for tables up to 6′ L), 48″ L (best for tables up to 7′ L) or 60″ L (best for tables up to 8′ L).

Why should I use AT-95 products for my large-scale project?
Our products complement and add value to your projects, saving you time and money. Compare our fixtures and furniture to those offered by our competitors and you’ll see the difference. AT-95 is a great solution for value engineering, and should be your first choice for long-lasting, well-designed products.

Can I expedite my order?
Most of our products are elligble for expedited shipping at an additional cost. Please contact our Sales Team at 1-888-811-CROW (2769) for more information.

Can you process special shipping requests?
If you have unique project requirements, please contact our Sales Team at 1-888-811-CROW (2769) to discuss options.

I’ve received my order and it’s damaged. What do I do?
In the unfortunate event that damage has occurred in transit, please do not refuse the delivery. Instead, note the damages on the bill of lading and notify the driver of the damages prior to his departure. Then, contact us immediately at 1-888-811-CROW (2769) so that we can rectify the damaged shipment. Damages and defects must be reported within 48 hours of receipt of your delivery in order to qualify for replacement. For more information, please review our Returns & Exchanges policy.

Do you provide a warranty with your products?
AT-95 takes great pride in the quality and durability of our products. We want our customers to love their purchases, and keep them for a long time. That said, a great deal of time and effort have been invested in the design, materials selection and technical build of each product to ensure stability and durability that will outlast us. However, we have taken extra precautions to ensure that our customers are taken care. Click here for our Product Warranty.

What information do we collect?
We collect information from you when you place your order or request additional information.
When ordering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information.
Any of the information we collect from you may be used in one of the following ways:
To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature
To send periodic emails
The email address you provide for order processing will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Do you have any locations to view your products?
We do not have retail locations; we keep “lean and mean” by selling direct to you.

Any other questions we haven’t answered?
For questions we haven’t answered, or information we haven’t provided, please contact us here. We welcome your comments and suggestions, and thank you for shopping with us.